g399's Privacy Policy

1 Scope and Definitions

This Policy applies to all services, products, websites, and mobile platforms operated by g399. The following definitions are relevant when reading this Policy:

• Personal Information: Any information that can identify a specific individual — name, address, phone number, email address, financial information, etc.
• Processing: Any operation involving the collection, storage, use, transfer, or deletion of information.
• Cookie: Small data files stored in the browser that are used to improve the site experience.
• Third Party: Partner service providers of g399 that assist in delivering specific services.

This Policy may change from time to time. You will be notified by email or through the site of any significant changes.

2 Information Collection — What and Why

g399 collects only the minimum information necessary to operate its services properly. We never collect unnecessary or excessive information.

2.1 Registration and Identity Verification Information

Information collected when creating an account:

• Full name (in Bengali or English)
• Date of birth (for age verification — only those aged 21 or above may register)
• Email address
• Mobile number
• Password (stored in encrypted form — we never see your password directly)

2.2 Financial and Transaction Information

Information collected during deposits and withdrawals:

• bKash, Nagad, Rocket, Upay, or bank account number
• Transaction amount and date
• Transaction reference ID

Financial information is always transmitted and stored via SSL encryption. We never store full card or account numbers.

2.3 Usage and Technical Information

Information automatically collected while using the site:

• IP address and device information
• Browser type and version
• Time, duration, and page views of site visits
• Referring website or source
• Cookie and session data

3 Purpose of Information Use

g399 uses collected information only for the following legitimate purposes:

• Creating, managing, and verifying accounts.
• Processing deposits and withdrawals and maintaining transaction records.
• Providing customer support and resolving complaints.
• Detecting and preventing fraudulent activity.
• Confirming age verification (21 years or above).
• Implementing responsible gaming policies.
• Improving and maintaining the technical functionality of the platform.
• Fulfilling applicable legal obligations.
• Promotional communications based on your consent (with the option to opt out at any time).

We do not and will not sell your information commercially to third parties.

4 Information Storage and Security

g399 applies both technical and organizational security measures to protect your information.

4.1 Technical Security Measures

• All data transfers are completed via SSL/TLS encryption.
• Passwords are stored using strong hashing algorithms.
• Firewalls and security monitoring systems are active to prevent unauthorized access to the system.
• Regular security audits and vulnerability assessments are conducted.

4.2 Data Retention Period

Your information will be stored while your account is active. Even after an account is closed or deactivated, certain information may be retained for a defined period for legal compliance, financial reporting, and fraud prevention purposes. After the need has passed, information is securely deleted or anonymized.

4.3 Response to Data Breaches

If a security breach occurs that affects your information, we will notify you by email as quickly as possible and inform you of the necessary precautionary steps to take.

5 Sharing Information with Third Parties

g399 shares your information with third parties only in the following limited circumstances:

5.1 Service Provider Partners

Selected partner organizations for payment processing (bKash, Nagad, Rocket, Upay, bank), technology infrastructure, identity verification, and customer support services may access limited information. These organizations operate under strict confidentiality agreements and may not use the information received for any other purpose.

5.2 Game Providers

Game providers including Pragmatic Play, Spribe, JILI, and PG Soft may process gameplay data, but they cannot access information related to your personal identity.

5.3 Legal Requirements

We may be required by law to provide information in response to a valid court order, government directive, or legal investigation. Where possible, you will be notified in advance.

5.4 Corporate Changes

Information may be transferred in the event of a business merger or acquisition, but the new authority will also be bound to comply with this Privacy Policy.

6 Cookies and Tracking Technology

The g399 website uses cookies and similar tracking technologies. These help ensure the functionality of the site and improve the user experience.

6.1 Types of Cookies

• Essential Cookies: Necessary for login sessions and security — these cannot be disabled.
• Functionality Cookies: For remembering language preferences and personalized settings.
• Analytics Cookies: To analyze site usage and improve services.
• Security Cookies: To detect fraudulent activity.

You can control cookies by changing your browser settings, but this may limit some functionality of the site.

7 Your Rights

g399 respects your rights regarding your information. You have the following rights:

• Right to Know: The right to request what information we hold about you.
• Right to Correction: The right to request correction of inaccurate or incomplete information.
• Right to Deletion: The right to request deletion of your information in certain circumstances (where there is no legal obligation to retain it).
• Right to Restriction: The right to request that the processing of your information be restricted in certain circumstances.
• Right to Portability: The right to receive your information in a structured, machine-readable format.
• Right to Object: The right to opt out of marketing communications.

To exercise these rights, please contact us using the contact details below. We will endeavor to respond to your request within a maximum of 30 working days.

8 Protection of Minors' Privacy

g399 clearly states that this platform is for those aged 21 or above only. Persons under the age of 21 are strictly prohibited from opening an account or using the services.

If we learn that information of a minor has been collected by mistake, we will immediately close the relevant account and delete the information. If you have any information regarding this, please contact us.

9 International Data Transfers

g399 primarily serves users in Bangladesh. In some cases, information may be stored or processed in other countries due to technical infrastructure requirements. In such cases, we ensure that:

• Transferred information remains under equal or higher security standards.
• The relevant organizations comply with confidentiality agreements.
• No legal requirements are violated.

10 Responsible Gaming and Information

g399 analyzes information related to playing behavior to ensure responsible gaming. This information is used to:

• Identify excessive gambling behavior and provide support to members.
• Facilitate self-exclusion or deposit limit settings.
• Provide information and resources related to responsible gaming.

To learn more about responsible gaming, please visit our Responsible Gaming page.

11 Policy Changes

g399 reserves the right to amend this Privacy Policy as needed. In the event of any significant change:

• A notice will be published on the site at least 7 working days before the date of the change.
• Registered members will be notified by email.
• Continued use of the service after the change will be considered acceptance of the new policy.

The "Last Updated" date at the top of this page always reflects the date of the current version.

12 Contact and Complaints

If you have any questions, concerns, or requests to exercise your information rights regarding this Privacy Policy, please contact us:

We are committed to responding to your requests properly and on time. For legal pages, you can also visit our Terms and Conditions and About Us pages.