❓ Frequently Asked Questions
All answers to your questions about g399 in one place
From opening an account to bKash deposits, bonuses, cricket betting and safe gaming — everything you want to know about g399 is right here.
g399 is a secure online betting and casino platform built for players in Bangladesh. Whether you are a new player or an experienced gamer, there are always questions. On this FAQ page we have provided detailed answers to the most frequently asked questions. Find your question by category below, or speak with us directly in Bengali via live chat.
Section 01
Account and Registration
To open an account at g399, you need an active mobile number and your correct date of birth. The registration process is entirely online and can be completed in just a few minutes. Please note that g399 is only for people aged 21 and above.
No. Under g399's rules, each player may hold only one account. If multiple accounts are detected, all of them may be closed and there is a risk of the balance being forfeited. Play honestly with a single account and enjoy all the benefits.
Click the "Forgot your password?" option on the g399 login page. Enter your registered mobile number and a verification code will be sent to you. Use that code to set a new password. Our 24/7 live chat support is available to help with any issues.
g399 may require identity verification to ensure safe gaming. National ID or passport details may be requested, particularly for large withdrawal amounts. This is done solely to protect the security of your own account.
Yes. g399 is fully mobile-friendly. It can be used easily from the browser of any smartphone — Android or iOS. There is no need to download a separate app; the site adapts automatically to a mobile screen.
Section 02
Deposits and Withdrawals
Deposits from bKash are generally instant — your g399 account is credited within a few seconds to a maximum of a few minutes. The minimum deposit amount is ৳200. If there is a delay due to network issues, please let us know via live chat.
Yes. Deposits at g399 can also be made through Nagad, Rocket and Upay. Bank transfers from any bank — including Dutch-Bangla, City, BRAC, Islami and Sonali Bank — are also accepted. The minimum deposit amount is the same for every method: ৳200.
The minimum withdrawal amount at g399 is ৳1,000. After a withdrawal request is approved, the money generally reaches your bKash, Nagad or bank account within 15 minutes to 2 hours. This timeframe applies at night and on bank holidays as well.
g399 generally does not charge an additional platform fee on deposits or withdrawals. However, your mobile banking service (such as bKash or Nagad) may apply its own transaction charges. It is a good idea to check the charges of the relevant service before making a deposit.
If more than 2 hours have passed and the money has not arrived, contact g399's 24/7 live chat with your transaction reference number. Our support team will investigate the matter quickly and resolve it. Help is also available by email: [email protected]
Section 03
Games and How to Play
To bet on any cricket tournament including BPL, first log in to your g399 account and go to the cricket section. Choose your preferred match from the list of active matches, then select the bet type (such as match winner, top batter, over/under) and amount. Odds are updated in real time.
RTP (Return to Player) is the theoretical figure showing what percentage of total bets a slot game pays back as winnings over the long term. A higher RTP is generally more favorable for the player. Keep in mind, however, that every spin is independent and random — RTP does not guarantee the outcome of any single session.
g399's live casino games are operated by internationally recognized providers such as Evolution Gaming and Ezugi. Games are played via video streaming with a real dealer, and results are determined in full accordance with fair play principles. g399 always ensures transparent and impartial gaming.
During major events such as IPL, the T20 World Cup or ICC tournaments, g399 often runs special odds boosts, bonus bets and promotional offers. To take advantage of these opportunities, log in to your g399 account and check the promotions section regularly.
g399's fishing games (such as JILI's Mega Fishing or All-star Fishing) are straightforward — catch fish on screen to win points. In bingo games, buy cards and match numbers. Detailed rules for each game are provided on the game's loading screen in both categories. They play well on mobile too.
Section 04
Bonuses and Promotions
When you open a new account at g399 and make your first deposit, you receive a 150% welcome bonus of up to ৳10,000. For example, depositing ৳2,000 gives you a total balance of ৳5,000. The wagering requirement for the bonus is 10x — meaning you need to bet 10 times the bonus amount before you can withdraw.
A wagering requirement is the condition specifying the total amount you must bet before you can withdraw a bonus. For g399's welcome bonus this is 10x. For example: if you receive a ৳3,000 bonus, you must place a total of ৳3,000 in bets. Whether those bets win or lose, it is the bet amount that counts.
Participation in g399's VIP program is automatic. As you play regularly, you move up from Bronze through Silver, Gold, Platinum and Diamond tiers. Weekly cashback increases at each tier — starting from 0.2% at Bronze up to a maximum of 1.0% at Diamond.
g399 VIP cashback is paid out on a weekly basis. The cashback amount is determined by your VIP tier and your betting volume for that week. Cashback is added directly to your wallet and can generally be used under lower wagering requirements.
g399 runs various promotional offers from time to time — such as reload bonuses, seasonal campaigns (Eid, Pohela Boishakh) and friend referral rewards. Log in and check the promotions page regularly to see current offers.
Section 05
Safety and Responsible Gaming
Yes. g399 uses SSL encryption technology, which keeps all your transactions and personal information secure. We never sell or share your information with third parties. To learn more about our privacy practices, please visit the privacy policy page.
Yes. g399 offers a self-exclusion feature. You can request that your account be temporarily suspended for a specified period. For assistance with this, contact our 24/7 live chat or email [email protected]. Your wellbeing is always our priority.
g399 offers several responsible gaming tools — deposit limits, session time limits, loss limits and self-exclusion. We believe gaming is a form of entertainment, not addiction. For more details, please visit our responsible gaming page.
No. g399 is strictly for people aged 21 and above only. Age is verified at the time of registration and accounts belonging to minors are closed immediately. Parents and guardians are requested to remain aware of this.
If you suspect a breach, change your password immediately and report it to g399's 24/7 live chat. Our security team will quickly review account activity and, if necessary, temporarily lock the account. Getting in touch quickly makes it easier to minimize any damage.
Still have questions?
Contact support
Our Bengali-speaking support team is ready to serve you 7 days a week, 24 hours a day. Chat with us live right now or send us an email.
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