RESPONSIBLE GAMING

g399 Responsible Gaming —
Keep the fun, keep the limits

g399 believes that gaming is for entertainment only. Following our responsible gaming guidelines will keep your experience safe and enjoyable at all times.

For players aged 21 and above only

g399 is a safe and reliable online gaming platform for players in Bangladesh. We believe that online betting and casino games are purely a form of entertainment — and they should never become a source of financial pressure or personal problems.

Responsible gaming means playing within your means, setting your own time and money limits, and not placing gaming above other important areas of your life. g399 provides a number of effective tools and features to help you achieve this.

The minimum age to open an account and play on our platform is 21 years. This service is strictly prohibited for anyone under 21. g399 takes the protection of minors very seriously and investigates any complaint as soon as it is received.

Our Protection Tools

Key features of responsible gaming

We provide these powerful tools to help you stay in control of your gaming experience at g399.

Deposit Limit

You can set a fixed daily, weekly, or monthly deposit limit. Once this limit is reached, the system will automatically stop accepting any further deposits — so full financial control stays in your hands.

Time-Out Feature

If you feel you need a break, use the time-out option. You can temporarily suspend gaming access to your account for any period from 24 hours up to 30 days.

Self-Exclusion

If you feel that gaming is getting out of your control, use the self-exclusion option. Activating this feature will completely close your account for a set period (from 6 months to permanent).

Loss Limit

Set a limit on the maximum amount you can lose within a given period. Once this limit is reached, no further bets can be placed — significantly reducing the risk of additional losses.

Reality Check Notifications

When you play for an extended time, a notification will appear at set intervals reminding you how long you have been playing and how much you have spent. This helps you stay aware.

Minor Protection

g399 strictly enforces a 21+ age policy. Age is confirmed during the account verification process. It is recommended that you use parental control software to keep younger members of your household away from this site.

How to Use

Set your own limits

After signing in to g399, go to the "Account Settings" section and select the "Responsible Gaming" option. From there you can easily activate the tools below. If you need any help, our 24/7 live chat support team is always ready.

01

Set a deposit limit

From Account Settings, choose your daily/weekly/monthly deposit limit and save it.

02

Enable time-out

Choose how many days you want to take a break — it takes effect immediately.

03

Request self-exclusion

Contact us via live chat or email at [email protected] — the team will help you right away.

04

Set a loss limit

Add a loss limit from the responsible gaming panel — stay safe and enjoy.

Stay Aware

Signs of problem gaming

If the signs below appear in your behavior, you should seek help without delay. This is not a sign of weakness — it takes courage.

Placing bigger bets to recover lost money (chasing losses) and this becoming a habit.
Spending more time gaming while neglecting family, friends, or work responsibilities.
Borrowing money for gaming or using funds meant for essential expenses on bets.
Feeling restless or anxious when trying to stop gaming.
Being unable to stop playing and repeatedly coming back even after saying "one last time."
Gaming having a negative effect on your sleep, eating, or mental health.
Hiding your gaming habits from loved ones or lying about it.
Best Practices

Golden rules for healthy gaming

Responsible gaming does not mean less fun — it makes the fun last longer. Follow these simple rules when playing at g399.

1

Set a budget: Decide in advance how much money you will spend on gaming each week or month. Never go beyond this budget.

2

Set a time limit: Decide how long you will spend gaming each day. Use a timer or the reality check feature.

3

Play for fun, not to win: Do not think of gaming as a way to earn money. It is a form of entertainment — winning is just a bonus.

4

Do not play on impulse: Avoid gaming when you are angry, frustrated, or under stress. Make decisions with a clear head.

5

Take regular breaks: Instead of playing for a long stretch at once, step away occasionally, get up and walk around, drink some water, and let your mind rest.

6

A loss is not a reason to chase: If you lose, do not immediately increase your bets to recover that money. Be patient and wait until the next day.

Need help? We are here

There is no shame in talking about a gaming problem. g399's 24/7 live chat support team speaks Bengali — they will stay by your side and help you with self-exclusion, time-out, or setting any limit. You can also reach us by email: [email protected]

View FAQ
Frequently Asked Questions

Questions and answers about responsible gaming

The minimum age to open an account and play games at g399 is 21. Age is verified during registration, and additional identity documents may be requested in any suspicious case. Accounts for those under 21 are not approved.

Lowering your deposit limit takes effect immediately. However, increasing the limit requires a waiting period — usually 7 days — so that impulsive decisions do not lead to overspending. This protection is entirely in your interest.

Self-exclusion can be temporary (6 months, 1 year) or permanent — both options are available. If you choose permanent self-exclusion, that account cannot be reactivated. For temporary exclusion, you may apply to play again after the set period ends, though an additional waiting period applies.

Yes, your account balance remains fully secure during a time-out or self-exclusion. Even though gaming access is suspended, your deposited funds stay untouched and can be withdrawn at the end of the period or upon request.

Contact g399's 24/7 live chat support — the team speaks Bengali and will help you with complete confidentiality. You can also email [email protected]. In addition, talk to the trusted people around you — emotional support is very important.

The minimum deposit at g399 is ৳200 (for all methods). The minimum withdrawal amount is ৳1,000. Transactions can be made via bKash, Nagad, Rocket, Upay, and bank transfer, and withdrawals are generally completed in 15 minutes to 2 hours.

If you think there has been unauthorized access to your account, change your password immediately and notify us at [email protected] or via live chat. Our security team will investigate quickly and take the necessary action.
Your Favorite Games

Start enjoying responsibly

Set your limits, stay safe, and enjoy your favorite games at g399. From cricket betting to slots, bingo to live casino — everything on one safe platform.

Visit g399 Casino Cricket Betting Play Slots View FAQ

For players aged 21 and above only. Play responsibly.