g399 Terms and Conditions

01 General Introduction

These Terms and Conditions ("Terms") form a legally binding agreement between the g399 platform ("Platform", "we", "g399") and its users ("you", "player"). g399 operates an online betting and casino entertainment service for players in Bangladesh.

By visiting the g399 website, registering, or using any of our services, you agree to be bound by these Terms, our Privacy Policy and our Responsible Gaming Policy.

g399 reserves the right to modify these Terms at any time. Continuing to use the platform after any changes are made will be considered acceptance of the updated terms. We therefore recommend checking this page regularly.

02 Eligibility and Registration

2.1 Age and Eligibility Requirements

To register with g399 and use our services, you must meet the following requirements:

• You must be at least 21 years of age.
• You must be a resident of Bangladesh and transact in Bangladeshi Taka (BDT).
• You must not be subject to any restriction that prevents you from participating in online gaming.
• You must act on your own behalf — operating an account on behalf of another person is prohibited.
• Only one account per person is permitted.

2.2 Registration Process

You must provide accurate and complete information at the time of registration. Providing false or misleading information gives g399 the right to close the account and forfeit any balance.

g399 may at any time request additional documents for identity verification (national ID card, passport or driving licence). Withdrawals may be held until verification is complete.

2.3 One Account Policy

Only one g399 account is permitted per person, household, IP address or device. Creating multiple accounts will result in all accounts being closed and all bonuses being forfeited.

03 Account Security

You are solely responsible for keeping your g399 account login credentials (username and password) completely confidential. Sharing this information with anyone else is strictly prohibited.

• Use a strong and unique password — combining letters, numbers and special characters.
• If you suspect unauthorised access to your account, notify g399 support immediately.
• Avoid logging in on public devices or shared networks.
• Do not close your browser without logging out first.

You are fully responsible for all activity that takes place on your account. g399 accepts no responsibility if you allow others to use your account.

04 Deposits and Withdrawals

4.1 Deposits

The following methods can be used to deposit funds into your g399 account:

Deposited funds must come from a payment method registered in your own name. Deposits from third-party accounts are prohibited and such funds will be returned.

4.2 Withdrawals

The minimum withdrawal amount from g399 is ৳1,000. Withdrawals are generally processed within 15 minutes to 2 hours.

• Withdrawals must be made using the same method that was used to make the deposit.
• Withdrawals may be held until identity verification is complete.
• Winnings derived from bonuses must meet the wagering requirements before withdrawal.
• g399 reserves the right to suspend a withdrawal if fraudulent activity is suspected.

05 Bonuses and Promotions

5.1 Welcome Bonus

Newly registered players will receive a 150% bonus on their first deposit, up to a maximum of ৳10,000. A minimum deposit of ৳200 is required to receive this bonus.

5.2 Wagering Requirements

The wagering requirement for the welcome bonus is 10 times the bonus amount. For example, a ৳7,500 bonus requires a total of ৳75,000 in bets before withdrawal.

• The time limit for completing the wagering requirements will be stated in the offer details.
• All bonuses are awarded at g399's sole discretion and may change at any time.
• In cases of bonus abuse, the bonus and any associated winnings will be cancelled.
• A player may not claim more than one welcome bonus at the same time.

5.3 Other Promotions

g399 regularly offers various promotions such as cashback, free bets and VIP rewards. Each promotion will have its own terms and conditions, which will be detailed on the promotions page.

06 Gaming Rules

6.1 Fair Play Policy

g399 is committed to ensuring a fair and transparent gaming environment. All games on our platform use Random Number Generator (RNG) technology to ensure impartial outcomes.

6.2 Betting Limits

Each game has its own minimum and maximum betting limits, which are displayed in the game interface. g399 reserves the right to change these limits at any time.

6.3 Technical Errors

In the event of an abnormally large win caused by a technical error or bug, g399 reserves the right to void that transaction. Taking advantage of software errors will be treated as fraud.

6.4 Betting Disputes

Any dispute regarding a bet or game result must be reported within 72 hours via live chat or email. g399's decision will be considered final.

07 Prohibited Activities

The following activities are strictly prohibited and may result in account closure and forfeiture of funds:

• Creating or operating multiple accounts.
• Abusing the bonus system or exploiting system vulnerabilities.
• Fraudulent activity, hacking or the use of unauthorised software.
• Money laundering or any other illegal financial activity.
• Harassing other players or engaging in inappropriate behaviour.
• Transferring or selling your account to a third party.
• Using automated bots or scripts to play games.
• Participating in coordinated collusion or group fraud.

08 Responsible Gaming

g399 believes that gaming is a form of entertainment and should never be seen as a solution to financial problems. We encourage all players to play responsibly.

• You can set deposit and betting limits on your account.
• A self-exclusion option is available should you wish to take a temporary break from the platform.
• If you notice signs of problem gambling, seek help immediately.

For more information on responsible gaming, visit our Responsible Gaming page.

09 Privacy and Data Protection

g399 treats the protection of your personal information as its highest priority. We collect your information solely for the purposes of providing our services and verifying your identity.

• Your personal information is not sold to third parties.
• All data is secured by SSL encryption technology.
• Information may be shared with regulatory authorities where required by legal obligation.

To learn about our full data policy, please see the Privacy Policy page.

10 Intellectual Property

All content on the g399 platform — including logos, designs, software, graphics, text and other materials — is the intellectual property of g399 or its licensors and is protected by copyright law.

You may not reproduce, distribute, modify or use any content from the platform for commercial purposes without the prior written permission of g399.

11 Limitation of Liability

To the maximum extent permitted by applicable law, g399 will not be liable for:

• Any loss caused by an interruption to your internet connection.
• Issues arising from errors in third-party software or services.
• Force majeure events (natural disasters, cyber attacks, government directives, etc.).
• Loss resulting from your own negligence or breach of these Terms.

In no circumstances will g399's total liability exceed the total amount you deposited in the last 30 days.

12 Changes to Terms

g399 reserves the right to modify, amend or update these Terms and Conditions at any time. Players will be given reasonable notice before any changes take effect.

Continuing to use the platform after changes have been made constitutes acceptance of the new terms. If you do not agree to the new terms, you have the right to close your account.

13 Account Closure and Suspension

13.1 Closure by g399

g399 may suspend or permanently close an account in the following circumstances:

• Breach of these Terms.
• Evidence of fraudulent activity.
• Failure to complete identity verification.
• A directive from a legal or regulatory authority.

13.2 Closure by the Player

If you wish to close your g399 account at any time, please contact the support team via 24/7 live chat or email. If pending wagering requirements have not been met at the time of closure, bonuses may be cancelled.

14 Contact and Complaint Resolution

If you have any questions or complaints about these Terms, please contact us:

We are committed to resolving all complaints fairly and promptly. g399 values your entertainment as a safe, transparent, and trusted platform.